ABOUT CHINA TRIP CARE
China Trip Care helps international travelers handle the practical problems that come with traveling independently in China—from Chinese addresses and transport details to bookings, apps, and local communication.
Every request is handled by a real person in China. We check the local details, explain what matters, and help you work out what to do next.
MEET THE TEAM
Our team members have helped more than 1,000 travelers during their previous work in China's travel industry.
Team support is available in English, Japanese, and Korean.
Travel Support Specialist · Qingdao
Mandarin / English / Japanese · 4 years in tourism
Mia previously worked as a local tour guide in Qingdao, mostly with small groups and independent travelers. She knows the city well and enjoys sharing places that visitors might otherwise miss.
Travel Support Specialist · Shanghai
Mandarin / English / Korean · 6 years in travel
Leo spent several years working with a local travel agency in Shanghai, helping arrange trips and look after overseas guests. He is especially familiar with Shanghai, Suzhou and Hangzhou.
Travel Support Specialist · Beijing
Mandarin / English / Basic Japanese · 5 years in hospitality
Sophie started her career in hotel guest relations before moving into travel services. She is patient, friendly and enjoys helping travelers sort out the small details of a trip.
Travel Support Specialist · Chengdu
Mandarin / English · 7 years in tourism
Eric worked as an English-speaking tour guide in Sichuan for several years. He knows Chengdu particularly well and has a real interest in local food, culture and everyday life.
Travel Support Specialist · Guangzhou
Mandarin / Cantonese / English / Korean · 5 years in customer service
Linda has worked in hotel and customer-facing roles for most of her career. She is easy to talk to and enjoys helping visitors feel more comfortable in an unfamiliar city.
Travel Support Specialist · Xi’an
Mandarin / English · 6 years in tourism
Jason previously worked with a travel company in Xi’an, helping organize trips for domestic and international visitors. He has a particular interest in history and knows Xi’an’s major cultural sites very well.
WHAT WE KNOW
Popular destinations, attraction requirements, entrances, opening arrangements and common visitor issues.
Correct Chinese names, map locations, entrances, hotel addresses, station names and ride pickup points.
Ride arrangements, DiDi destinations, train stations, local transport connections and driver communication.
Common Chinese travel apps, QR ordering systems, payment preparation and practical backup options.
Attraction bookings, time slots, passport requirements, restaurant reservations and entry information.
Practical communication with drivers, hotels, restaurants, merchants and other local providers.
HOW WE VERIFY OUR TRAVEL GUIDES
We combine official sources with practical China-side checks, then review the steps through the lens of a traveler using a foreign passport, overseas card, and non-Chinese phone number.
We check official attraction, transport, booking, and platform information whenever it is available.
We verify practical details such as Chinese names, addresses, entrances, pickup points, and local transport information.
We specifically check whether instructions work for travelers using foreign passports, overseas cards, and non-Chinese phone numbers.
We include problems travelers commonly run into, such as failed payments, passport verification, wrong entrances, Chinese-only booking pages, and driver communication.
Important guides are reviewed when booking rules, opening arrangements, apps, or travel procedures change.
HOW WE WORK
Every request is reviewed by a real member of our team.
We send you the confirmed address, booking information, order details, ride information, local message or practical next step.
No third-party purchase is made on your behalf without your approval.
China Trip Care packages are delivered remotely through WhatsApp and digital reports. Offline accompaniment is not included unless it is explicitly arranged separately.
Many international visitors do not struggle because China lacks good travel services. They struggle because essential apps, addresses, booking systems, payment processes and local communication can be difficult to access without Chinese-language support.
China Trip Care was created to make that gap smaller: one simple WhatsApp conversation backed by real local travel experience.