Terms of Service

China Trip Care provides remote travel-care and travel-assistance services for visitors to China. Depending on the selected package, the service may include pre-trip preparation, arranging rides, placing simple app-based food or coffee orders, assisting with ticket and reservation steps, preparing Chinese addresses, handling or preparing local-language communication, organizing route details, and completing other everyday travel tasks with customer approval.

China Trip Care is operated by a China-based team of travel-support specialists.

The packages sold through this website are remote services delivered through WhatsApp and digital reports. They do not include offline accompaniment, physical tour guiding, transportation or emergency assistance unless explicitly agreed separately in writing.

Services are currently available for travel within mainland China.

One plan covers one travel party of up to four travelers traveling together on the same itinerary. Groups of five or more, or large and complex arrangements, may require a custom quote.

We are not a transportation provider, hotel, restaurant, merchant, ticket issuer, travel agency, visa service, financial service, payment processor, VPN or proxy seller, government service, or replacement for official app support.

China Trip Care may assist with or complete simple booking steps as a convenience, but it does not issue tickets, own inventory, or control the third-party booking provider.

We do not make large payments, handle sensitive account actions, bypass platform rules, register accounts for you, or guarantee approval by third-party platforms such as Alipay, WeChat, train ticketing apps, ride-hailing apps, delivery apps, or map services. China Trip Care never asks for passwords, card PINs, or banking verification codes.

We do not assist with illegal purchases, evading regulation, fraud or other unlawful activity. We do not impersonate customers; when contacting a provider we identify ourselves as assisting the traveler.

You are responsible for providing accurate information, following the rules of each third-party app, using your own accounts and payment methods, approving purchases or spending limits before we proceed, and confirming official travel, legal, visa, transport, and platform requirements directly with the relevant providers.

Never send China Trip Care your bank password, payment password, SMS verification code, Apple or Google account password, card PIN or banking verification code. You may need to complete sensitive actions in your own account yourself.

Package fees cover China Trip Care assistance and do not include third-party expenses unless explicitly stated. Third-party expenses may include ride fares, food, drinks, tickets, reservations, delivery charges, merchant fees, and other purchases requested by the customer.

When China Trip Care is asked to pay a third party on the customer’s behalf, the customer may be required to provide a prepaid task balance before the task begins. China Trip Care will use this balance only for customer-authorized expenses related to the requested service.

Completed purchases, non-refundable third-party charges, cancellation fees, and other customer-approved expenses may be deducted from the prepaid task balance.

Any unused prepaid task balance will be refunded after the applicable service period ends, subject to the original payment method’s processing rules and any fees disclosed before payment.

The customer must approve the expected purchase or spending limit before China Trip Care proceeds. China Trip Care does not guarantee third-party prices, availability, acceptance, fulfillment, cancellation, or refunds.

App availability, verification, payment acceptance, identity checks, ticket availability, transport rules, delivery options, cancellations, and refunds are controlled by third parties. Their policies, pricing, and availability may change without notice.

Payments are processed through an external payment provider. We do not store full card details or process payments on our own servers. Tax handling, receipt delivery, and supported payment methods may depend on the payment provider settings and your location.

China Trip Care does not ship physical products.

Get Ready for China is delivered through WhatsApp communication and a personalized digital China Trip Readiness Report.

7-Day Trip Care and Premium Trip Care are delivered through WhatsApp during the confirmed service period.

A package is activated after payment has been matched to the customer’s WhatsApp message or trip details and China Trip Care confirms the plan and activation time through WhatsApp or email.

For 7-Day Trip Care and Premium Trip Care, the seven-day service period begins at the start time confirmed with the customer and remains active for 168 consecutive hours.

Support hours are 8:00 AM–11:00 PM China Standard Time (UTC+8), every day including weekends and public holidays.

We aim to respond within 30 minutes for 7-Day Trip Care and within 10 minutes for Premium Trip Care during support hours. These are service targets rather than guarantees. Premium requests are prioritized when multiple customers are waiting. Completion may depend on merchants, drivers, hotels, booking providers, payment platforms and other third parties.

Customers may message whenever help is needed during the coverage period. Requests are handled one at a time and the service is subject to reasonable use.

China Trip Care is not an emergency-response service. If you are in immediate danger or require urgent medical, police or fire assistance, contact local emergency services immediately. We may help point you toward appropriate assistance, but we cannot act as a medical, police, fire or rescue service.

Cancellation and refund requests are handled under the Cancellation and Refund Policy, which forms part of these Terms.

China Trip Care will not publish customer messages, screenshots, names, travel details, images or feedback for marketing purposes without permission.

Feedback collected from travelers previously supported by members of our team will not be represented as feedback from a China Trip Care customer unless that traveler also purchased or used a China Trip Care service.

Questions about these terms can be sent to support@chinatripcare.com.