Travel China independently —
with a real person in China to help.

Start with what you want to accomplish. You can ask us to arrange a ride, place a simple food or coffee order, handle ticket or reservation steps, prepare an entrance or Chinese address, manage a Chinese message, organize delivery details, or assist with another everyday travel task within the service scope.

Yes. Simple orders, ride arrangements, and booking steps are part of the service scope. Some actions may require your confirmation, passport information, access to your own account, or direct payment. Third-party availability and approval cannot be guaranteed.

Complete your payment through PayPal, then choose how to get started: message us on WhatsApp or share your trip details through the short setup form. You do not need to complete both. We’ll match your payment with your message or trip details, confirm your plan and activation time, and tell you what to send next.

The package price covers China Trip Care assistance, but it does not include ride fares, food, tickets, deliveries, or other third-party purchases. When we need to pay for something on your behalf, we may ask you to add a prepaid task balance first. We deduct only the expenses you approve and refund any unused balance after your service ends.

Get Ready for China checks your essential apps, itinerary, bookings, addresses, and travel setup before you fly. With 7-Day Trip Care, you have a real person in China to message when you get stuck for 168 consecutive hours. Premium Trip Care also looks ahead at routes, timing, bookings, addresses, and daily logistics, with a priority response target.

Support hours: 8:00 AM–11:00 PM China Standard Time (UTC+8), every day including weekends and public holidays.

7-Day Trip Care: We aim to respond within 30 minutes during support hours.

Premium Trip Care: We aim to respond within 10 minutes during support hours. Premium requests are prioritized when multiple customers are waiting.

Requests involving bookings, merchants, drivers or third-party communication may take longer to complete. Premium requests receive priority handling.

China Trip Care is not a 24-hour emergency service.

The package fee is eligible for a full refund if your service has not been activated and our team has not begun personalized work for your trip.

Once the service has been activated or personalized work has begun, the package fee is generally non-refundable, subject to the Cancellation and Refund Policy and any rights that cannot legally be excluded.

7-Day Trip Care and Premium Trip Care customers may request one activation-date change, subject to the timing, availability and other conditions in the Cancellation and Refund Policy.

Third-party purchases, customer-approved expenses and non-refundable provider charges cannot be refunded by China Trip Care.

Unused prepaid third-party funds are separate from the package fee and are returned after approved transactions have been completed or settled.

China Trip Care is currently available for travel within mainland China. Message us in English, Japanese, or Korean, and we’ll reply in the language you use while helping bridge the gap with Chinese hotels, drivers, restaurants, merchants, and local services.