“I want to order this coffee.”
Send us the photo, store, menu, or drink name. We find the correct item, confirm any important choices with you, place the order, and send you the pickup code.
7-Day Trip Care
Your China travel helper on WhatsApp for seven days.
For seven days, send us the travel problems that come up—from addresses and bookings to transport, apps, ordering, and local communication.
Ready when you are
Examples
“I need a ride to Hongya Cave.”
Send us your current location. We arrange the ride, select the correct Chinese destination and pickup point, handle the necessary driver communication, and send you the car details.
“I want to visit the Old Summer Palace tomorrow.”
Tell us your preferred time. We handle the booking steps, confirm the entrance, passport requirements, Chinese address, and practical route details, then send you what you need for the visit.
“Please send food to my hotel.”
Send us what you want and your hotel details. We handle the ordering and delivery steps and send you the order status, delivery information, or pickup details.
“The driver sent me this message.”
Forward the message to us. We handle or prepare the necessary reply and tell you anything important you need to know.
“I need this train or attraction ticket.”
Send us the route, destination, attraction, date, or booking page. We handle the relevant booking steps and send you the ticket, reservation, entrance, or station details.
“This payment is not working.”
Send us what you are trying to purchase and the payment screen. We work through the available payment route and app steps and help complete the purchase when the platform permits it.
What we handle for you
Chinese app and ordering steps
Correct destinations, entrances, branches, and pickup points
Ride, food, coffee, and delivery arrangements
Ticket and reservation steps
Chinese addresses and local communication
Driver, hotel, restaurant, and merchant messages
Pickup codes, booking details, and practical instructions
Everyday travel tasks within the service scope
Coverage and response targets
Support hours: 8:00 AM–11:00 PM China Standard Time (UTC+8), every day including weekends and public holidays
We aim to respond within 30 minutes during support hours
One travel party, up to 4 travelers traveling together
Message us whenever you need help during your coverage period; requests are handled one at a time and are subject to reasonable use
Currently available for travel within mainland China
How payments for rides, food, and tickets work
Your $249 package fee covers seven days of China Trip Care assistance. Ride fares, food, tickets, deliveries, and other third-party purchases are separate.
When a task requires us to pay on your behalf, we may ask you to add a prepaid task balance before we proceed. We deduct only the expenses you approve and refund any unused balance after the service period ends.
Order details, booking information, receipts, or a spending summary will be provided where available. Completed purchases and non-refundable third-party charges are deducted from the balance.
Service boundaries
Currently available for travel within mainland China. One plan covers one travel party of up to four travelers traveling together; groups of five or more may require a custom quote. Message us in English, Japanese, or Korean, and we’ll reply in the language you use while helping bridge the gap with Chinese hotels, drivers, restaurants, merchants, and local services. Message us whenever you need help during your coverage period. We handle requests one at a time and our service is subject to reasonable use. Some tasks require your confirmation, passport details, or access to your own app or account. Never send us bank passwords, payment passwords, SMS verification codes, Apple or Google account passwords, card PINs, or banking verification codes. We do not assist with illegal activity or impersonate customers. Third-party availability and outcomes remain controlled by the relevant provider. China Trip Care is not an emergency-response service; if you are in immediate danger or require urgent medical, police or fire assistance, contact local emergency services immediately.
If you know what you want, start with the request.
You do not need to diagnose the problem or identify the correct app. Tell us the result you want, and we will handle the relevant local process and send you the result.
PRACTICAL GUIDES
Prepare now. Know where to turn when the local details get difficult.
Failure Guides7 min read
DiDi Driver Calling? What to Do
If your DiDi driver is calling or messaging in Chinese, use these copy-and-send replies, check your pickup point, and learn when to get local help.
Read guideFood & Ordering8 min read
Order Food Without Speaking Chinese
A practical guide to restaurant ordering in China using picture menus, QR menus, translation, dietary messages, and human help when the process fails.
Read guideTickets & Bookings9 min read
China Attraction Tickets With a Passport
A practical booking workflow for foreign-passport holders visiting Chinese museums, attractions, and timed-entry sites.
Read guide7-Day Trip Care
Ready to send your first request?
Choose 7-Day Trip Care and have a real person in China to message when travel gets complicated.