Privacy Policy

We may collect your name, email, travel timing, destination city, device or app setup details, support questions, and messages you send through forms, email, or WhatsApp. Our external payment provider separately handles payment information during payment.

Some requests may require passport details, hotel information, travel dates, booking information or location details.

We collect only the information reasonably needed to provide the requested service.

Customers should never send passwords, card PINs, banking verification codes or full payment-card credentials.

We use your information to match your payment to your WhatsApp message or trip details, provide purchased trip support, respond to support requests, improve our service, prevent abuse, and maintain basic business records.

We do not collect or store full payment card details. PayPal processes payment and may provide us with limited transaction information such as payment email, package purchased, status, and receipt details.

We use service providers such as PayPal for payments, Tally for setup forms, WhatsApp for messaging, Google Analytics for website analytics, and our hosting provider for website operation.

We may use website analytics and Google Analytics to understand page views, traffic sources, and basic interaction events such as payment button clicks, setup form clicks, and WhatsApp link clicks. We do not use analytics to collect payment card details, passport numbers, private chat contents, or setup form answers.

We do not sell personal information. We may share information with service providers needed to operate the website, process payments, collect forms, provide messaging support, comply with law, or protect the service.

Messages, screenshots and support records may be retained where reasonably necessary for service delivery, customer support, dispute resolution, security and service improvement.

We do not publish customer conversations, screenshots, names, travel details or images for marketing purposes without permission.

Passport and booking information is used only for the relevant travel task, reservation or support request.

It is retained only as long as reasonably necessary to complete the task, resolve a related issue, prevent fraud or meet applicable legal and record-keeping obligations.

Customer feedback is published only with permission.

Customers may request that their name, image, country, trip details or other identifying information be removed or anonymized.

We keep information only as long as reasonably needed to provide support, resolve disputes, meet legal or tax obligations, and maintain business records.

Customers may contact support@chinatripcare.com to request access to, correction of or deletion of their personal information, subject to applicable legal, tax, transaction-record, fraud-prevention and dispute-resolution requirements.

Privacy questions can be sent to support@chinatripcare.com.