12306 VERIFICATION QUICK FIX
12306 Passport Verification Failed: Correct the Record or Verify It
Fix a failed or pending foreign-passport identity check in China Railway 12306, including name rules, photo uploads, and station verification.
QUICK ANSWER
Open your 12306 profile or passenger record and read the verification status. Match the English name, passport number, nationality, and expiry to the passport. Foreign-passport users can follow the app’s online document-upload route; official instructions say manual review may take 3–5 working days. A station ticket window is the fallback for cases that cannot be resolved online.
A failed identity check is different from a sold-out train or a failed card payment.
quick fix
Quick Fix: read the status first
- Verified / 已通过: identity is approved; troubleshoot the booking itself instead.
- Pending / 待核验: do not keep creating passenger records; wait or follow the stated verification route.
- Not passed / 未通过: compare every identity field with the original passport.
- Duplicate identity: do not create another account; use the recovery or official support route.
- Very long or unusual name: the official notice says some name cases require station-window handling.
Enter a foreign passport name correctly
China Railway’s official notice says foreign-passport names should be entered in English in passport order, retaining spaces within and between names. Do not invent a Chinese name or remove names merely to fit an unofficial tutorial.
Check that O and 0, I and 1, nationality, birth date, expiry date, and passport number all match the document.
If the app asks for passport photos
- Upload a clear image of the passport information page.
- Upload the requested hand-held passport image with your face and information page unobstructed.
- Use JPG, JPEG, or PNG and keep each image under the stated 10 MB limit.
- Use only the official 12306 app or website for identity documents.
Official 12306 instructions currently say manual review takes 3–5 working days, so do not leave verification until a scarce train is released.
screenshot
What to Screenshot
- Verification status and exact error.
- Field labels and entered name with passport number mostly hidden.
- Upload rejection message, not the passport photo itself.
- Account email or username needed for official support, without sharing the password.
next step
Next Step: station verification
If online correction and official upload do not solve it, take the original valid passport to a staffed railway ticket window and ask for identity verification. Allow time before departure; not every problem is safe to leave until boarding.
我的12306护照身份核验没有通过，可以帮我核验吗？
My 12306 passport identity verification did not pass. Can you help verify it?
Still stuck? Send us the screenshot on WhatsApp.
Ask one specific question about a 12306 passport verification screen. A real person in China will look at the screen and tell you the most useful next step.
Ask One Question FreeFrequently asked questions
How long does 12306 passport verification take?
The official upload page currently says manual review takes 3–5 working days.
Can I buy a 12306 ticket while verification has failed?
Official instructions say passenger information must reach an accepted verification status before online purchase.
Can a station verify a foreign passport?
Official 12306 instructions provide station ticket-window verification as a route for unresolved identity records.
Check current official information
App behavior, entry processes, prices, booking windows, and local arrangements can change. Confirm the final details with the relevant official provider before acting.