FORBIDDEN CITY PASSPORT QUICK FIX
Forbidden City Passport Booking Problem: Fix the Foreign-Visitor Details
Fix passport type, name, number, date, or channel problems when a foreign visitor cannot complete a Forbidden City reservation.
QUICK ANSWER
Use the Palace Museum’s current foreign-visitor instructions, select passport as the document type, and copy the full name and passport number exactly. Carry the same original passport to the Meridian Gate entrance on the visit date.
Do not squeeze a foreign passport into a mainland Chinese ID field.
quick fix
Quick Fix: verify these fields
- Document type is passport, not Chinese resident ID.
- Full name follows the passport and the channel’s stated field order.
- Passport number has no accidental spaces or copied punctuation.
- Every visitor has a separate real-name reservation.
- Visit date is within the current booking window and is not sold out.
Use the current international route
The Palace Museum’s international page currently tells international visitors to provide each visitor’s full name, passport number, and intended visit date through its stated official reservation email route at least one calendar day in advance, up to seven days before the visit.
Open that page again before sending personal data because the booking channel can change. Use only the official address shown there.
copy this
Copy This for a field problem
我是外国游客，使用护照预约。
I am a foreign visitor booking with a passport.
系统无法识别我的护照信息，请问应该使用哪个预约渠道？
The system cannot recognize my passport information. Which reservation channel should I use?
screenshot
What to Screenshot
- Page name, URL or Mini Program name, and the full error.
- Selected document type and name-field labels, with most passport digits hidden.
- Visit date, time slot, and inventory screen.
- Order history before retrying a payment.
next step
At entry
The official policy requires the original valid document used in the reservation. The Meridian Gate (午门) is the entrance; the north and east gates are exits. A screenshot is not a substitute for the original passport.
Still stuck? Send us the screenshot on WhatsApp.
Ask one specific question about a Forbidden City passport booking. A real person in China will look at the screen and tell you the most useful next step.
Ask One Question FreeFrequently asked questions
Can foreign visitors book the Forbidden City with a passport?
Yes. The official policy accepts passports for non-mainland Chinese visitors, using the current supported foreign-visitor route.
Can I enter with a photo of my passport?
The official policy says visitors should carry the original valid document used for the reservation.
Which Forbidden City gate is the entrance?
The Meridian Gate (午门, south side) is the visitor entrance. The Gate of Divine Prowess and East Prosperity Gate are exits.
Check current official information
App behavior, entry processes, prices, booking windows, and local arrangements can change. Confirm the final details with the relevant official provider before acting.